FAQ

Are you licensed, bonded, and insured?

Yes. You can verify our information on the Contractor’s State License Board with our contractor’s license number: 879271. We have double the state requirements in both Worker’s Compensation and Liability.

How long have you been in business?

We have been in business for over 12 years. In 2004, we were a sole proprietor working under Custom Home Remodeling, but in 2010, we incorporated our company under its new name, Custom Home Remodeling and Roofing.

Do you have any formal complaints to the CSLB?

No. We have never had a complaint registered with the CSLB since our inception over 12 years ago.

Do you use subcontractors?

No. On very rare occasions, we bring in subcontractors when the workload becomes intense due to natural disasters-like during El Nino in 2015 or the wildfires in recent years. In most situations, we do all the roofing work in-house.

How can a homeowner recognize when a roof has problems?

A few common issues you can look out for include leaks or granules coming off of shingles. You can also go by date, as roofs typically last up to 20 years. If your roof hasn’t been replaced in over 20 years, it may be time for a new one.

Our consultants will come and assess your roof for free to confirm whether or not it actually needs a replacement.

What are my options if I decide to reroof?

You have a choice between Concrete or Clay Tiles and Composition Shingles. These make up about 95% of all roofing. You can also choose to do PVC (Polyvinyl Chloride) or TPO (Thermoplastic Olefin).

How do I decide whether I need roof repair or installation?

If the problem your roof is having is restricted to one specific area, you’ll probably need a repair. When deciding whether or not to replace your roof, keep in mind that a small, localized issue may be a symptom of a larger problem.

Can’t I just do the work myself?

Although you may be handy enough to successfully repair the issues in your roof, roof work is very dangerous and we highly recommend using a licensed, fully covered professional.

What do I have to do to prepare for a new roof?

There’s not much you need to do to prepare your home, as our team will ensure that the important items are covered and protected. However, we do request that you let dogs and any other pets inside the house. On tear-off day, please remove your cars from the driveway, so that our technicians have a clear path to demo or load.

How long can I expect my roof to last?

Roofs installed during or after the 2000s are much more durable and can last up to 50 years. If you work with CHR&R to replace your roof, we offer warranties on all of our products for up to 50 years.

How can I determine my annual cost?

Comparing your energy bill before and after your install will help you to determine what your annual cost savings are.

Can you give me a roof installation estimate?

Yes. Our technicians will inspect and examine your roof completely free of charge. We will consult with you and provide our advice and assessments as needed.

Can you install the new roof over the old roof?

Current code allows us to install over one layer only—two layers is the legal maximum you can have on your home. The only way you can bypass the tear-off is if your roof currently has one existing layer.

Do you have a product catalog or samples available?

Yes. Our reps will bring them to your house and guide you through our products to find the best option for your home.

Do you obtain city building permits for the jobs you work on?

Yes, if the job permits us to. If not, the homeowner can deal with permitting themselves.

Do you offer a warranty for the work you provide?

We provide a 10-year labor warranty, backed by Owens Corning or the provided supplier. Most roof material warranties are Limited Lifetime or up to 50 years.

Are your workers supervised?

There is always a foreman on-site to supervise the workers.

Do you have a roof safety program in place?

Yes. We have a mandatory roof safety program for all of our team members.

Do you offer financing?

We partner with Synchrony Financial on most financing options and we also offer financing in-house. Call us at (866) 923-3233 to discuss your specific situation and we will tailor a finance plan for you.